Returns & Exchanges

Exchanges

At the moment, we don’t offer exchanges. You can return your item to us for a refund, and then place a new order to get the item of your choice.

Return Policy

We were hoping you’d fall in love with our products, but we understand there can sometimes be fit issues and second thoughts.

Here's the good news: you get 20 days to return your items starting from the day you receive your order.

Here's the fine print: All merchandise must be received back in its original form. It must not be worn, altered or damaged. It must be free of any stains, odors, or distinct smells including perfume. All original tags must be attached. For hygiene reasons, we ask that you try on bodysuits over your own underwear and keep the seal intact.

Please note that returns will be made at your own cost.

Refunds will be issued in the same form of original payment type, excluding shipping and handling costs which are non-refundable.

U.S. Hassle-Free Returns

Please follow the process below for returning your parcel to us.

  • Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  • Cover your address label with the Eve & Lion returns label found in the package, or download a new one from below.
  • Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
  • Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History.
  • Return your items to the below address within 20 days of the date on your dispatch note.

International Returns

When returning a parcel from outside of the US please follow the process below:

  •  Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  • Cover your address label with the Eve & Lion returns label found on the bottom right of your delivery note, or download a new one from below.
  • Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
  • Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label you can simply return your items to the following address:

 

EVE & LION
12400 Ventura Blvd, suite 1002
Studio City, CA 91604
United States

 

 

Received an incorrect item? We're so sorry!— please contact us via email: eveandlion@gmail.com within 20 days of receiving your order. We will correct the situation for you as smoothly as possible!